Department: | CS + Compliance |
Location: | Athina, Attica |
Join Our Team!
We are seeking a dedicated Member Support I to join our dynamic customer service team here in Greece. This role is crucial for providing first-level contact and exceptional support, enhancing customer satisfaction through efficient, accurate, and professional service. If you are passionate about delivering outstanding customer service and enjoy resolving issues with a positive attitude, we would love to hear from you!
Job Overview:
The Member Support I role is central to our customer service team, charged with providing first-level contact and support to enhance customer satisfaction through efficient, accurate, and professional service. This role focuses on promptly addressing customer inquiries, resolving issues, and maintaining high customer satisfaction levels, all while serving as the face of our organization. The strategic objective of this role is to uphold and enhance the company's positive image by ensuring that all customer interactions are managed with a commitment to service excellence. Through these efforts, the Member Support I will significantly contribute to improving customer engagement and retention, thereby supporting the overall success of our service objectives.
Primary Objectives:
Qualifications - To perform this job successfully, an individual must be able to perform each job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Detailed Job Duties: (typical monthly, weekly, daily tasks which support the primary objectives)
What does SUCCESS look like?
Success in the Member Support I role is defined by exceptional customer service, marked by prompt and accurate handling of inquiries and issues, enhancing overall customer satisfaction. The role effectively manages customer relationships through skilled communication and diligent follow-up, ensuring that all interactions reinforce a positive image of the company. Success also includes meticulous data entry and documentation in the CRM system, which supports informed decision-making and helps in tailoring services to meet customer needs better. Ultimately, a successful Member Support I contributes to higher member engagement and retention, directly impacting the company’s service objectives and its standing in the market.
The MUST Haves: (ex: job cannot be done without these skills, education, experience, certifications, licenses)
The Nice to Haves: (ex: preferred additional skills, education, experience, certifications, licenses)